Refund policy
Return and Refund Policy
Effective Date: September 21, 2026
At CleanMint, we believe that every home deserves products that combine practicality, comfort, and thoughtful design. We carefully select household essentials such as laundry baskets and bathroom suction storage racks to help customers create cleaner, more organized, and more enjoyable living spaces.
We understand that sometimes a product may not meet your expectations. Our Return and Refund Policy is designed to provide a clear, simple, and customer-friendly process while ensuring fairness for all customers.
This Return and Refund Policy applies to purchases made through:
Website: https://www.cleanmint.pics/
Company: BLOOMMKE INC
1. Return Eligibility
Customers may request a return within 30 days after receiving their order.
To qualify for a return:
- The item must be unused, unworn, and in its original condition.
- The product must include all original packaging, accessories, manuals, and included components.
- The item must not show signs of damage, misuse, alteration, or improper installation.
- Customers must provide proof of purchase, such as an order confirmation email or receipt.
For hygiene and safety reasons, certain products that have been used, installed, washed, or modified may not be eligible for return.
2. Return Process
To begin a return request, please contact our customer service team:
Email: [email protected]
Please include:
- Full name
- Order number
- Product name
- Reason for return
- Photos or videos showing the product condition (if applicable)
Our team will review your request and provide return instructions if your return is approved.
Customers should not send products back before receiving return authorization. Unauthorized returns may result in processing delays.
3. Return Shipping Responsibility
Unless the product is defective, damaged upon arrival, or incorrectly shipped, customers are responsible for return shipping costs.
If the return is caused by our error, including:
- Incorrect item shipped
- Defective product received
- Product damaged during transportation
we will review the situation and provide an appropriate resolution, which may include replacement, refund, or reimbursement of reasonable return shipping costs.
4. Refund Processing
Once we receive and inspect the returned item, we will notify you regarding approval or rejection of your refund.
Approved refunds will be processed to the original payment method.
Please allow:
- 5–10 business days for our internal processing
- Additional time depending on your bank or payment provider
Refunds will generally include the purchase price of the eligible returned product. Original shipping fees, if applicable, may not be refundable unless required by applicable law or caused by our error.
5. Damaged or Defective Products
We carefully inspect our products before shipment. However, if your order arrives damaged or defective, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Clear photographs or videos of the damaged product and packaging
We will work with you to provide a suitable solution.
6. Exchanges
We currently handle exchanges on a case-by-case basis depending on product availability.
If you would like to exchange an item, please contact:
Our customer support team will assist you with available options.
7. Order Cancellation
Customers may request cancellation shortly after placing an order. Because orders may enter processing quickly, cancellation requests cannot always be guaranteed.
If your order has already been shipped, it cannot be canceled and must follow our return procedure.
8. Policy Compliance
This policy is intended to provide clear information regarding returns and refunds. Customers should review this policy before completing a purchase. Wisconsin businesses are generally permitted to establish their own return and refund policies when goods are accurately represented and the policy is clearly communicated.